Internet-retail giant Amazon remains at the head of the class according to ForeSee's annual E-Retail Satisfaction Index (U.S. Holiday Edition). The 2012 Index—based on more than 25,000 customer surveys collected during the prime holiday shopping season between Thanksgiving and Christmas—expands from measuring satisfaction with 40 top retailers to 100 this year.
For the sixth year running, ForeSee has conducted the ForeSee Online Retail Satisfaction Index: UK Christmas Edition, an analysis of customer satisfaction with the top 40 online retailers in the United Kingdom during the Christmas shopping season.
The mobile experience plays a critical role in today’s financial services world, which is inherently multi-channel and multi-device, and usage trends suggest that mobile is the future. The ForeSee Mobile Satisfaction Index, Financial Services Edition is a scientific benchmark of the mobile user experience and includes an in-depth look at how customers rate the mobile experiences of some of the top banks, credit card companies, and brokerage firms in the country.
Extensive research shows that the percentage of web traffic accounted for by mobile devices is growing at an astounding pace. ForeSee’s goal is to help create a better mobile world—for the organizations building and maintaining mobile sites and apps and for the people that use them. This paper covers our Five Tips for a Better Mobile Experience.
ForeSee's third quarter E-Government Satisfaction Index provides a commentary on the important distinction between feedback and measurement and measuring the silent majority in a multi-channel, multi-device world with an update on citizen satisfaction with e-government websites.
As the mobile platform continues to mature, consumer expectations are evolving. The ForeSee Mobile Satisfaction Index, Retail Edition is a scientific benchmark of the mobile user experience and includes an in-depth look at how customers rate the mobile experiences of some of the top retail companies in the country.
The question for most companies isn't whether to have a mobile site, but how to implement it. Should you use responsive design on your site? The advantages of using one set of code to serve content to all of your customers is certainly alluring. But is it the right solution? And, how do you know?
ForeSee's second quarter E-Government Satisfaction Index provides a commentary on the importance
of satisfying the 21st-century citizen in a multi-channel, multi-device world and an update on citizen satisfaction with e-government websites.
ForeSee Results has published the Annual ACSI E-Business Report showing trends in customer satisfaction with e-business, which includes social media sites, search engines/portals, and news/information sites.
On May 9, 2012, ForeSee President and CEO Larry Freed testified before the House of Representatives Subcommittee on Social Security about citizen satisfaction with the Social Security Administration's (SSA) websites. Read Freed's full written testimony or watch the video on the
House Subcommittee's website.
ForeSee's annual analysis of customer satisfaction with the top 100 online retailers in the United States finds satisfaction with e-retail remains at the index's all-time high of 78, but the expectations of multi-channel, multi-device consumers are rapidly rising.
ForeSee's first quarter E-Government Satisfaction Index report provides a commentary on the evolution of mobile usage in the e-government world, an update on citizen satisfaction with e-government sites, and an update on how citizens rate the transparency of 40 federal sites participating in the Online Transparency Index.
Daily deal sites like Groupon and LivingSocial have come under criticism lately from merchants and business analysts who are not convinced the business model is good for retailers. But new research from ForeSee shows that daily sites attract new customers and inspire loyalty. Groupon leads the way with the largest share of the market. Download the free report to learn more about how daily deals can increase business awareness, purchases, and repeat purchases.
Netflix is the biggest e-commerce loser as competition ramps up and overall satisfaction with online retail increases, according to the American Customer Satisfaction Index's annual E-commerce Update, produced in partnership with ForeSee. Learn how online retail, financial services, and travel fared in this year's report.
ForeSee announced the findings of its latest mobile shopping report (as part of its study of nearly 10,000 visitors to the biggest e-retail websites in the UK throughout December) revealing key trends on retailers' future business.
ForeSee released its fourth quarter report of the American Customer Satisfaction Index (ACSI) E-Government Satisfaction Index showing that customer satisfaction with federal government websites remains near record highs and far surpasses satisfaction with the federal government overall.
ForeSee has released a study of customer satisfaction with top retail mobile sites and apps showing enough data to produce statistically reliable mobile satisfaction scores for 16 of the largest e-retailers in the United States.